Terms and Conditions

Delivery policy terms and conditions

Our standard turnaround time is 5-7 days from receipt of a purchase order and a payment in some cases. Larger orders and jobs requiring special finishing may take longer. Lead times and delivery date will be given on confirmation of the order. Jobs are dispatched by standard post whenever possible and customers in the UK and France can expect delivery within 5 working days. A courier service is available upon request and will be charged separately – please note that we cannot guarantee delivery times provided by 3rd party courier services used and we cannot be held responsible for consequential loss or costs incurred due to late delivery by any third party couriers. Collection from our offices can also be arranged.

Refund, replacement and cancellation terms and conditions

If not satisfied with the quality of work carried out, customers can call 020 7237 6805 (UK) 04 42 59 22 91 (France) to discuss their issues. Replacement goods can be arranged subject to prior agreement. Creative IT France reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Cancellations of orders made in writing are accepted before the processing of the job. Once the job is started, no cancellation can be accepted.

Payment terms and conditions

All goods remain the property of Creative IT France until full payment is received. Payments are accepted in British pounds and Euro only. Payments can be made by credit card, or cheque with all orders at time of placing the order. Cheques should be made payable to ‘Creative IT France’. BACS payments can also be accepted, please call 020 7237 6805 (UK) 04 42 59 22 91 (France) for details.

Creative IT UK, 80 Willow Walk ,The Willows , Unit 1 , London SE1 5SY, UK, tel: 020 7237 6805

Creative IT France, 5 Rue Charles Duchesne, Le Tertia II, 3ème étage, 13100 Aix en Provence Cedex 3, France, tel: 04 42 59 22 91